“… Its about standing up for our environment, our families and our future, and I wont give up this fight.” (Senator John Kerry)
Exede Internet – Bad Business Ethics
DISCLAIMER: This blog is only intended for informational purposes, in regards to Exede Internet – and couple Bad Business Ethics, that I believe may be slipping through their fingers. This is not saying that they are a bad company, or a bad service I feel like this is part of my social responsibility, and if I can use my gift to help protect the innocent, I would like to. I’m just trying to put everything in the light so that our leaders can reflect the true leadership they deserve.
Policies for people – the account of an x-employee
Exede Internet provides satellite internet for more than 900,000 customers. Exede Internet is provided by ViaSat, a global broadband services and technology company on a mission to “connect the world.” ViaSat (n.d) I admire ViaSat very much, as they are magnificent, started from scratch, and help the army too!
I worked for them through a company that is irrelevant to mention for the purposes of this blog, and out of respect for anyone else employed there that has these same feelings, I am leaving the company name out. Through the course of my employment answering calls for Exede Internet, I noticed a couple policies that they have in place that show a complete disregard for people’s feelings and rights, and laws may be being broken and not addressed.
I was employed with for over 9 months with an amazing company. I lost my job due to reasons that again are irrelevant for this content. Moving on, I noticed two main issues, that out of social responsibility, I have to share with you because: (I never thought I would have to stand up for a reason like this, but to anyone concerned… I care!”)
- I Want to Help People – If more people know about these Exede Internet, more people can avoid getting hurt by them.
- I Want to Address These Issues With ViaSat – I will share this blog with contacts at ViaSat and Exede, in an attempt to get them to change them.
- American Pride – Americans are emotional and proud of our beautiful country. I doubt after reading these things, you would like Exede unless they change these policies, as they are defiant to our truest values of honest business and blindly rapacious to our loved ones in times of need.
Issue #1 – Exede Internet – Endangering Our Lives or Health
This is an issue I ran across a lot while taking Exede calls. They have policies that can’t be gotten around. One of them is that you have to return the leased equipment. (modem, power cord, and transceiver)
Their disclosures read that they are responsible for returning return to ViaSat the modem, power cable and transceiver… No big deal right? Wrong. Asking people to be responsible is one thing. Asking them to disregard their lives in the process, something totally different.
Basically, if a customer canceled their service, they had 30 days to return the equipment without being charged. At which time, our system would charge their card on file for any missing equipment.
Sometimes, it is necessary in the satellite business to mount a dish on the roof. In our case, if there wasn’t a clear shot of the southern sky, we would have to mount the satellite dish on the roof to get a shot. When they canceled, if they had our Easy Care plan, we would send a technician out to retrieve the equipment off the satellite dish free of charge. If they didn’t have the Easy Care plan, then they would be charge for the equipment if they couldn’t get it down, packaged up, and send back to us in under 30 days. Here us the problem.
I had moral issues with this. The whole time I was employed with them, because it didn’t seem right to ask people when;
- People aren’t always healthy enough, or skilled enough to climb on the roof to retrieve their own equipment.
- Customers don’t always have the money required to hire someone to climb on the roof and retrieve the equipment for them.
- Customers are endangering their lives trying to get the equipment down, and at that point, it is wrong for ViaSat to require that of customers (if they have a roof mount) at all. Period.
- Customers are getting hurt, and nothing’s been done yet. (E. G. , I received a call the last month of my employment from a lady that was in her 50s. She had been over a week in the hospital with a broken leg because we told her to get up on the roof and get the Tria (transceiver) to put in a box that we were shipping her to return her equipment in. She was very sweet, didn’t say anything about suing, but this hurt:
“I am just surprise and hurt, that a company this big can’t do anything for people. I am not skilled to go on a ladder and up on the roof. Why would they even asked me that.”
I could tell that the customer had her feelings hurt feelings over the the situation with her leg being broke, and wanted something done. I promised on that call to leave a suggestion in the suggestion box. I wish and hope that she will find this and know I care! This next part is for my friend…
Solutions for This Problem
Here are some ways to prevent and address this issue:
- Set forth extra training, so that “Care Agants” can send a ticket to corporate holding off the etfs until after extreme weather is gone.
- Send a Tech out.
- Have a way we could reverse the charges and maybe have them sign a “Promise to Pay”
If you remember me…
You’re Welcome 🙂
Another Example – My 78 Year Old Friend was $750 Overdrawn
A lady called in, bawling and hysterical. She was basically snowed in, by herself, and there was ice and snow covering the roof. She was $750 overdrawn in the bank, we had charged her $324 plus a disconnect fee, and she was very hurt. I escalated it because I did this all day, but this was a little too much. I mean, that’s someone’s grandmother. When I got my manager in chat, “Charges are valid.” (someone I knew and refereed to as “Brick Wall”)
Oh, My 78 year old friend… Your Welcome
Issue #2 ECA or Bust!
Not all the time, but probably once a week, someone would call in to cancel, and when shocked by 24 month contract, they would state, ” Contract? What contract?” The tech that came out to install it didn’t say anything about that. He said, “Here ma’am I need you to sign this.” then they would continue, “I thought I was signing that he was there and done with his work.”
If that sounds like your kind of customer agreement…
Solutions for this problem
I thought out a couple of things that could remedy this. Here is what could be done to prevent this issue:
- Educate the technicians Better – Maybe Some Kind of Course
- Make the Customers Record Their Voice Agreement – Maybe a Dial In Type
- Have them Physically Sign a Copy
List of Contacts I Sent This to To Get Help:
Better Business Bureau
DHS Open Source Enterprise
Human Rights Violators and War Crimes Center
National Public Safety (nscpa) West Virginia
Department of Homeland Secuirty ( Industry Partnership Program )
National Public Safety
Contact – CHCL Outreach
Office of Public Affairs
Center for Domestic Preparedness
Community Emergency Response Team
FEMA Regulations Dept. firstname.lastname@example.orgNational Emergency Management Division
NPPD/CS&C Office of Emergency Communications
NPPD/IP Emergency Services Sector-Specific Agency 30.
NPPD/IP National Infrastructure Coordination Center (NICC) 33.
NPPD/IP – National Infrastructure Protection Plan (NIPP)
S&T SAFECOM Program
S&T SAFETY Act
TSA Intermodal Security Training and Exercise Program (I-STEP)
TSA Mass Transit
USCIS Office of Public Engagement
National Safety Council Customer Service – National Safety Council
317 Massachusetts Ave. NE, Suite 300
Washington, DC 20002
Thank you for listening. email@example.com Eddie S. Warner
… Its about standing up for our environment, our families and our future, and I wont give up this fight.” (Senator John Kerry)
Free ebook PDF ~ Help for Writers and Freelancers
I am writing this blog to share with other writers, freelancers, and business owners some e-books that I found that could be really useful, especially when you’re just starting out. I remember how crazy I was for the first two years until I got some scheduling and organizational skills. I was a nervous wreck. I was fighting to meet deadlines, I was asking for extensions, I was laid on assignments. I lost money, time, and ratings during this process and all it would’ve taken is just a little bit of research to see what other people have to say about it.
I’m going to keep this short and sweet, but all of these e-books were free to me, some redistributing them to you. Feel free to take the one you want, and leave the ones you don’t. Thank you for checking out my free e-book PDF blog, And I will be adding more e-books daily as I find them, so please check back.
Best Dragon Commands for artists and affiliate marketers
Sell it to the Butcher at the Store!
The reason I made this blog, is because I use this song. I play this in the background to keep me in production mode, remembering to stay active… tacking away at my work. It makes a perfect song for production type work because that’s exactly how the song feels.
I chose these Dragon commands because it made perfect sense to me. Anyone that is always tagging, titling, and storytelling deserves to know about this! These commands are the most adorable ones I have ever seen anyone do with Dragon NaturallySpeaking. (As of yet)
Bag it! ~ Of course you know this is your title. I use it for my title and hook for our designs.
Tag it! ~ I use this one for my keywords.
Sell it to the Butcher at the Store! ~ And last but not least, let’s not forget our design description. ~ This is where we tell a story that will attract more visitors by engaging them in artwork and the concept behind it.
If you have multiple designs, what I recommend is, “Bag it for (design name)” (for example)
This should keep you on the easy street when building profiles and adding art, and it’s also going to add consistency among your profiles and make sure that your grammatically correct every time.
Some More Dragon NaturallySpeaking Commands
I figured out after thinking about this idea for a while, and pretty much use any three phrase saying. So if you you would rather use something else like, “Pop it! Lock it, and Drop it”, those will work the same.
You edit once with Dragon NaturallySpeaking.
Call to action or other cool Dragon NaturallySpeaking commands!
Anyone else that has any of the best dragon commands that they’ve made up, please feel free to share them here… Especially if you have any about writers, editors, poets, affiliate marketing, sales, art, or any other thing creative thi… you know what? wHo CaReS??? Just put whatever if you want to!
Leave a comment below!
I just gave all legal rights to one of my favorite designs to Johnson and Johnson for charity!
LET”S MAKE A DIFFERENCE!!!
This Donate a Photo app will link you into various charities, in which Johnson & Johnson has agreed to pay one dollar per photo per day per person until December 31, 2017 for.
I’m blogging because I wanted to pay my due here. I don’t know about you, but I can spare a stupid photo a day to change someone smile forever, or help a baby breathe. It really makes all the difference in the world and is a chance to make a difference for doing basically nothing.
I just want to level with you guys… if we all get together on this and start sending one photo every day… Just one picture a day, we can feel better about ourselves, and change everything… literally… the WHOLE GAME for someone that doesn’t deserve to be hurting.
Honestly, I guess this is a call to action for anyone who reads this to please pay their part. Upload your photos and give someone a chance at a fair life with me!
Eric (Eddie S. Warner)
425 Western Skies Dr., Apt. 423
Albuquerque, New Mexico, 87123
Do YOU Right Market Research